My Account & My Cart
What is My Account?
We want our customer to easily keep track of their orders. Therefore, our customers can access their account anytime by clicking “My Account”. In My Account, we store our customer’s info, their shipping and buying history. In My Account you can manage/edit all your personal data like address, phone numbers, email ids, change your password, and see the status of your orders.
How do I know my order has been shipped?
In My Account you can check the status of you order in “My Order(s)”. You will be notified by getting an email as well when your order is shipped.
How can I order an Out Of Stock product(s)?
You cannot purchase an out of stock order, however, you can enter your phone number on the prodcuts main page and we will get back to you as soon the item is available for sale.
Shipping & Delivery
Is it necessary to have a Fabingo account to shop?
It is Not necessary to have a fabingo account to shop, but it is highly recommended to have an account so you can keep track of your purchasing history at fabingo.com.
Do you have Free Shipping in Pakistan?
Yes, we deliver our products withh free shipping across Pakistan with order equal or above Rs600. Orders under Rs600 will be charged Rs100.
Does Fabingo.com ship Internationally?
We currently do not ship our books internationally, as at the moment our focus is only within Pakistan.
What is the delivery estimate per book?
We have a delivery estimate for every book, and on average the estimated delivery time is 3 business days.
What is Cash On Delivery?
Cash On Delivery or COD is another mode of payment for our books. Our customers can buy a book online, and pay for the book only when it gets delivered to their doorstep. This is the best choice of payment if you don’t have a credit card.
Where is Cash on Delivery available?
We are offering Cash On Delivery in almost all cities in Pakistan. If for instance we don’t offer COD in your city, then you can always choose another mode of payment.
Are there any hidden terms and conditions on COD?
There are no hidden terms and condition on COD except the maximum order that can be delivered by COD cannot exceed Rs. 100,000.
How can I pay using my credit card?
Our customers can pay by credit by using our paypal facility. Here you can pay by credit card, and as soon the transaction gets cleared, we will ship the book to the address provided by you.
Is it possible to pay online by a debit card?
At the moment we can only facilitate our customers to pay online by credit card and not by debit card. We are very sorry for the inconvenience it may cause you.
Cancellation & Returns
What should I do in case I receive a damaged/defective or the wrong book from Fabingo.com?
If you found that there is something wrong with book(s) or you got the wrong book(s) shipped by fabingo.com, we will certainly do everything to assist you. If a book ordered by you on Fabingo.com is delivered to you in a damaged/defective condition, please contact us at email@example.com or call us at xxxxxxxxx for a replacement. We will also have the defective/damaged book picked up from you at no extra cost
What is the 7 Days Replacement Guarantee?
All books sold on fabingo.com are covered under our 7 days replacement guarantee. If you got the wrong book or the book you got is damaged/defective, please let us know within 7 days of delivery in order for us to replace the book for you with no extra cost.
How do I cancel an order on fabingo.com? Also, how do I return a product ordered on fabingo?
If you cancel your order before your product has been shipped, we will refund the entire amount.
If you cancel your order after your product has shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, immediately contact Customer Support and inform them about cancellation.
2. If you already received the product, it will be eligible for replacement, only in cases where there are defects found with the product or it’s the wrong book delivered. Please refer to the 7 Days Replacement Guarantee mentioned above.
If you need any help or couldn't find the information you needed? Please do not hesitate to contact us.